Refund and Returns Policy

Overview

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only vital baby® products purchased online at www.organicempire.co.za will be accepted. Any vital baby® product returns purchased at any other retailer must be handled by that retailer.

If you wish to return or exchange an item purchased online at www.organicempire.co.za, please call 0826033788 or email info@organicempire.co.za

with your name and order number.

To complete your return, we require:

  • A receipt or proof of purchase. Please do not send your purchase back to any other retailer.
  • Collection address and telephone number within South Africa only.

There are certain situations where only partial refunds are granted (if applicable). These are: 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
  • Any item that is returned more than 30 days after delivery.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified time. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

If you still have not received your refund yet, please contact us at info@organicempire.co.za or call 0826033788.

Please note, refunds are processed through our payment gateway partner, PayFast Payments, and due to a significant increase in national online shopping, refunds may take up to a week to process.

Electrical Products – Defective Goods – One Year Guarantee

If during the first 6 months after purchase, you discover that your goods are defective or faulty, please contact us at info@organicempire.co.za Upon proof of purchase, we will collect the goods at our expense repair or replace the goods or refund you. This is in line with the first 6 months statutory warranty period in terms of the Consumer Protection Act of 2008 (the CPA).

If a defect is discovered after the 6 month warranty period but within the 1-year manufacturer’s guarantee period. We will collect the goods and have them technically assessed to determine whether the goods can be repaired or replaced.


Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at info@organicempire.co.za or call 0826033788.


Shipping

Product returns will be collected by our courier company at no additional charge.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at info@organicempire.co.za for questions related to refunds and returns.

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